Cancellation & refunds

Cancelling a booking

Cancellation requests must be sent to us in writing by email or WhatsApp.

Cancellation charges

Charges depend on how close to departure you cancel and on the cancellation rules of the hotels, airlines and operators in your package. The applicable charges are listed in your booking confirmation.

Refunds

Any refundable amount is processed to the original payment method after suppliers release their refunds, typically within 7–21 working days.

Non-refundable items

Flight tickets, visa fees, insurance premiums and peak-date bookings are often non-refundable. These are marked in your confirmation.